Firefox crashes
Hey guys, could you please take a look at my Mozilla firefox crash reports and possibly advise me what's wrong, as I have tried all the above mentioned solutions and none of them seems to work. Thanks
{
"application": {
"name": "Firefox",
"version": "33.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0",
"supportURL": "https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/",
"numTotalWindows": 3,
"numRemoteWindows": 0
},
"crashes": {
"submitted": [],
"pending": 0
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind.enablesound": false,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.frecency_experiment": 1,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 7,
"browser.search.useDBForOrder": "false",
"browser.sessionstore.upgradeBackup.latestBuildID": "20141027150301",
"browser.sessionstore.restore_on_demand": false,
"browser.startup.homepage_override.mstone": "33.0.2",
"browser.startup.homepage_override.buildID": "20141027150301",
"dom.max_chrome_script_run_time": 0,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "33.0.2",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1413313327,
"media.gmp-gmpopenh264.version": "1.1",
"media.gmp-manager.lastCheck": 1415108856,
"media.gmp-gmpopenh264.enabled": false,
"network.dns.disableIPv6": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 51770,
"places.database.lastMaintenance": 1415108871,
"plugin.state.npvlc": 0,
"plugin.importedState": true,
"plugin.state.npctrl": 0,
"plugin.state.npmcsnffpl": 0,
"plugin.state.npitunes": 0,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.nppdf": 0,
"plugin.state.npqtplugin": 0,
"plugin.state.java": 0,
"plugin.state.npwlpg": 0,
"plugin.state.flash": 0,
"plugin.state.npbrowserplugin": 0,
"plugin.state.nplastpass": 0,
"plugin.state.npdeployjava": 0,
"plugin.state.npgoogleupdate": 0,
"plugins.notifyMissingFlash": false,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.cpd.offlineApps": true,
"privacy.cpd.extensions-sessionmanager": false,
"storage.vacuum.last.index": 1,
"storage.vacuum.last.places.sqlite": 1414677033
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 3,
"numAcceleratedWindows": 3,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"adapterDescription": "ATI Mobility Radeon HD 5470 ",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x68e0",
"adapterRAM": "512",
"adapterDrivers": "atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.723.2.0",
"driverDate": "4-26-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.7",
"version": "4.10.7"
},
"NSS": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.17.1",
"version": "3.17.1"
},
"NSSSSL": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
}
},
"userJS": {
"exists": true
},
"extensions": [
{
"name": "Awesome screenshot: Capture and Annotate",
"version": "2.4.4",
"isActive": true,
"id": "jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack"
},
{
"name": "BugMeNot Plugin",
"version": "3",
"isActive": true,
"id": "{987311C6-B504-4aa2-90BF-60CC49808D42}"
},
{
"name": "Click&Clean",
"version": "4.1",
"isActive": true,
"id": "[email protected]"
},
{
"name": "DownThemAll!",
"version": "2.0.17",
"isActive": true,
"id": "{DDC359D1-844A-42a7-9AA1-88A850A938A8}"
},
{
"name": "Flashblock",
"version": "1.5.17",
"isActive": true,
"id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
},
{
"name": "Hide My Ass Proxy Extension",
"version": "1.2.7",
"isActive": true,
"id": "[email protected]"
},
{
"name": "HideMyAss - Free Web Proxy",
"version": "1.0.16",
"isActive": true,
"id": "{9aba569a-d0cc-427d-bd2a-27bfd7ce544c}"
},
{
"name": "Memory Fox",
"version": "7.4",
"isActive": true,
"id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}"
},
{
"name": "Open With",
"version": "5.6.3",
"isActive": true,
"id": "[email protected]"
},
{
"name": "RightToClick",
"version": "2.9.5",
"isActive": true,
"id": "{cd617375-6743-4ee8-bac4-fbf10f35729e}"
},
{
"name": "Search by Image for Google",
"version": "1.2.0",
"isActive": true,
"id": "{ab4b5718-3998-4a2c-91ae-18a7c2db513e}"
},
{
"name": "Session Manager",
"version": "0.8.1.6",
"isActive": true,
"id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}"
},
{
"name": "Show my Password",
"version": "2.0",
"isActive": true,
"id": "{cd617372-6743-4ee4-bac4-fbf60f35719e}"
},
{
"name": "Snap Links Plus",
"version": "2.4.0",
"isActive": true,
"id": "[email protected]"
},
{
"name": "TooManyTabs",
"version": "1.4.5",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Translate This!",
"version": "3.0.2",
"isActive": true,
"id": "jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Turn Off the Lights",
"version": "3.0.0.16",
"isActive": true,
"id": "[email protected]"
},
{
"name": "YouTube Flash Video Player",
"version": "33.3",
"isActive": true,
"id": "{f3bd3dd2-2888-44c5-91a2-2caeb33fb898}"
},
{
"name": "Bulk Image Downloader",
"version": "4.39.0.0",
"isActive": false,
"id": "{524B8EF8-C312-11DB-8039-536F56D89593}"
},
{
"name": "ChatZilla",
"version": "0.9.91",
"isActive": false,
"id": "{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}"
},
{
"name": "Double-click Image Downloader",
"version": "3.4",
"isActive": false,
"id": "jid1-xgtdawe3yyUeBQ@jetpack"
},
{
"name": "FlashStopper",
"version": "1.2.3",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Greasemonkey",
"version": "2.3",
"isActive": false,
"id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
},
{
"name": "LastPass",
"version": "3.1.54",
"isActive": false,
"id": "[email protected]"
},
{
"name": "McAfee SiteAdvisor",
"version": "3.7.1",
"isActive": false,
"id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
},
{
"name": "Multi Links",
"version": "3.0.0.19",
"isActive": false,
"id": "multilinks@plugin"
},
{
"name": "RAMBack",
"version": "1.0",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Random Agent Spoofer",
"version": "0.9.3.1",
"isActive": false,
"id": "jid1-AVgCeF1zoVzMjA@jetpack"
},
{
"name": "Self-Destructing Cookies",
"version": "0.4.6",
"isActive": false,
"id": "jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack"
},
{
"name": "Show Picture",
"version": "3.0",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Side Watch",
"version": "2.9",
"isActive": false,
"id": "{bac96ae2-1515-4b15-906f-f13a9f682c83}"
},
{
"name": "User Agent Switcher",
"version": "0.7.3",
"isActive": false,
"id": "{e968fc70-8f95-4ab9-9e79-304de2a71ee1}"
},
{
"name": "Video WithOut Flash",
"version": "1.4.3",
"isActive": false,
"id": "[email protected]"
}
],
"experiments": []
}
Hey guys, could you please take a look at my Mozilla firefox crash reports and possibly advise me what's wrong, as I have tried all the above mentioned solutions and none of them seems to work.
Thanks
{
"application": {
"name": "Firefox",
"version": "33.0.2",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0",
"supportURL": "https://support.mozilla.org/1/firefox/33.0.2/WINNT/en-US/",
"numTotalWindows": 3,
"numRemoteWindows": 0
},
"crashes": {
"submitted": [],
"pending": 0
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.typeaheadfind.enablesound": false,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.frecency_experiment": 1,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 7,
"browser.search.useDBForOrder": "false",
"browser.sessionstore.upgradeBackup.latestBuildID": "20141027150301",
"browser.sessionstore.restore_on_demand": false,
"browser.startup.homepage_override.mstone": "33.0.2",
"browser.startup.homepage_override.buildID": "20141027150301",
"dom.max_chrome_script_run_time": 0,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "33.0.2",
"gfx.direct3d.last_used_feature_level_idx": 0,
"media.gmp-gmpopenh264.lastUpdate": 1413313327,
"media.gmp-gmpopenh264.version": "1.1",
"media.gmp-manager.lastCheck": 1415108856,
"media.gmp-gmpopenh264.enabled": false,
"network.dns.disableIPv6": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 51770,
"places.database.lastMaintenance": 1415108871,
"plugin.state.npvlc": 0,
"plugin.importedState": true,
"plugin.state.npctrl": 0,
"plugin.state.npmcsnffpl": 0,
"plugin.state.npitunes": 0,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.nppdf": 0,
"plugin.state.npqtplugin": 0,
"plugin.state.java": 0,
"plugin.state.npwlpg": 0,
"plugin.state.flash": 0,
"plugin.state.npbrowserplugin": 0,
"plugin.state.nplastpass": 0,
"plugin.state.npdeployjava": 0,
"plugin.state.npgoogleupdate": 0,
"plugins.notifyMissingFlash": false,
"privacy.sanitize.timeSpan": 0,
"privacy.sanitize.migrateFx3Prefs": true,
"privacy.cpd.offlineApps": true,
"privacy.cpd.extensions-sessionmanager": false,
"storage.vacuum.last.index": 1,
"storage.vacuum.last.places.sqlite": 1414677033
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 3,
"numAcceleratedWindows": 3,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"adapterDescription": "ATI Mobility Radeon HD 5470 ",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x68e0",
"adapterRAM": "512",
"adapterDrivers": "atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.723.2.0",
"driverDate": "4-26-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"webglRenderer": "Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.7",
"version": "4.10.7"
},
"NSS": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.17.1",
"version": "3.17.1"
},
"NSSSSL": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.17.1 Basic ECC",
"version": "3.17.1 Basic ECC"
}
},
"userJS": {
"exists": true
},
"extensions": [
{
"name": "Awesome screenshot: Capture and Annotate",
"version": "2.4.4",
"isActive": true,
"id": "jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack"
},
{
"name": "BugMeNot Plugin",
"version": "3",
"isActive": true,
"id": "{987311C6-B504-4aa2-90BF-60CC49808D42}"
},
{
"name": "Click&Clean",
"version": "4.1",
"isActive": true,
"id": "[email protected]"
},
{
"name": "DownThemAll!",
"version": "2.0.17",
"isActive": true,
"id": "{DDC359D1-844A-42a7-9AA1-88A850A938A8}"
},
{
"name": "Flashblock",
"version": "1.5.17",
"isActive": true,
"id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
},
{
"name": "Hide My Ass Proxy Extension",
"version": "1.2.7",
"isActive": true,
"id": "[email protected]"
},
{
"name": "HideMyAss - Free Web Proxy",
"version": "1.0.16",
"isActive": true,
"id": "{9aba569a-d0cc-427d-bd2a-27bfd7ce544c}"
},
{
"name": "Memory Fox",
"version": "7.4",
"isActive": true,
"id": "{E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}"
},
{
"name": "Open With",
"version": "5.6.3",
"isActive": true,
"id": "[email protected]"
},
{
"name": "RightToClick",
"version": "2.9.5",
"isActive": true,
"id": "{cd617375-6743-4ee8-bac4-fbf10f35729e}"
},
{
"name": "Search by Image for Google",
"version": "1.2.0",
"isActive": true,
"id": "{ab4b5718-3998-4a2c-91ae-18a7c2db513e}"
},
{
"name": "Session Manager",
"version": "0.8.1.6",
"isActive": true,
"id": "{1280606b-2510-4fe0-97ef-9b5a22eafe30}"
},
{
"name": "Show my Password",
"version": "2.0",
"isActive": true,
"id": "{cd617372-6743-4ee4-bac4-fbf60f35719e}"
},
{
"name": "Snap Links Plus",
"version": "2.4.0",
"isActive": true,
"id": "[email protected]"
},
{
"name": "TooManyTabs",
"version": "1.4.5",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Translate This!",
"version": "3.0.2",
"isActive": true,
"id": "jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "[email protected]"
},
{
"name": "Turn Off the Lights",
"version": "3.0.0.16",
"isActive": true,
"id": "[email protected]"
},
{
"name": "YouTube Flash Video Player",
"version": "33.3",
"isActive": true,
"id": "{f3bd3dd2-2888-44c5-91a2-2caeb33fb898}"
},
{
"name": "Bulk Image Downloader",
"version": "4.39.0.0",
"isActive": false,
"id": "{524B8EF8-C312-11DB-8039-536F56D89593}"
},
{
"name": "ChatZilla",
"version": "0.9.91",
"isActive": false,
"id": "{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}"
},
{
"name": "Double-click Image Downloader",
"version": "3.4",
"isActive": false,
"id": "jid1-xgtdawe3yyUeBQ@jetpack"
},
{
"name": "FlashStopper",
"version": "1.2.3",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Greasemonkey",
"version": "2.3",
"isActive": false,
"id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
},
{
"name": "LastPass",
"version": "3.1.54",
"isActive": false,
"id": "[email protected]"
},
{
"name": "McAfee SiteAdvisor",
"version": "3.7.1",
"isActive": false,
"id": "{4ED1F68A-5463-4931-9384-8FFF5ED91D92}"
},
{
"name": "Multi Links",
"version": "3.0.0.19",
"isActive": false,
"id": "multilinks@plugin"
},
{
"name": "RAMBack",
"version": "1.0",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Random Agent Spoofer",
"version": "0.9.3.1",
"isActive": false,
"id": "jid1-AVgCeF1zoVzMjA@jetpack"
},
{
"name": "Self-Destructing Cookies",
"version": "0.4.6",
"isActive": false,
"id": "jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack"
},
{
"name": "Show Picture",
"version": "3.0",
"isActive": false,
"id": "[email protected]"
},
{
"name": "Side Watch",
"version": "2.9",
"isActive": false,
"id": "{bac96ae2-1515-4b15-906f-f13a9f682c83}"
},
{
"name": "User Agent Switcher",
"version": "0.7.3",
"isActive": false,
"id": "{e968fc70-8f95-4ab9-9e79-304de2a71ee1}"
},
{
"name": "Video WithOut Flash",
"version": "1.4.3",
"isActive": false,
"id": "[email protected]"
}
],
"experiments": []
}
All Replies (3)
Can you give me your crash reports?
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Hello thanks for the reply, here's the latest crash reports!
bp-0dcb573e-4bca-4348-9088-2e7f72141028 bp-c3dd9bda-73b8-43f9-815b-e12982141028 bp-b0975822-423f-45a6-b3dc-8f0ee2141026 bp-a9ee8c67-be0d-455d-8494-3e7502141026 bp-cfb7404c-701b-4408-a209-db3f62141017
Ilungisiwe ngu cor-el
Your crash reports are showing that Adobe Flash is the cause of it.
You can try a few things to see if they fix the issue.
Try disabling Hardware Acceleration.
- Go to this Adobe Flash Player Help page.
- Right-click on the Flash Player logo on that page.
- Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
- Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
The image "fpSettings1.PNG" does not exist.
- Remove the check mark from Enable hardware acceleration.
- Click Close to close the Adobe Flash Player Settings Window.
- Restart Firefox.
This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.
Try to disable Protected Mode in Flash 11.3 and above by adding the line ProtectedMode=0 to the Flash "mms.cfg" file located in one of these locations: [46]
(Windows 32bit) C:\Windows\System32\Macromed\Flash (Windows 64bit) C:\Windows\SysWOW64\Macromed\Flash
For example, on a Windows 7 64-bit system, open the C:\Windows\SysWOW64\Macromed\Flash folder, copy the file "mms.cfg" to the desktop, open it in Notepad, add a new line ProtectedMode=0 and then close Notepad, saving your changes. Next, go back to the C:\Windows\SysWOW64\Macromed\Flash folder, rename the original file to "mms.cfgBAK" (to save it as a backup) and then drag and drop in the modified "mms.cfg" file from the desktop. [47] [48] [49]
Note: To re-enable Flash Protected Mode, either restore a backup of the original mms.cfg file, if you saved one, or else re-edit the mms.cfg file to remove the ProtectedMode=0 l line you added. Updating Flash Player or installing a newer version does not automatically re-enable Protected Mode