Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot start Firefox except in Safe Mode

more options

Every time I go to start Firefox, it crashes with no error message. I tried re-installing, reverting, and resetting firefox, and at least reverting to FF 28 I was able to get it to start using Safe Mode, but that means that I a) don't have my add-ons and b) I have to restart it twice to actually get to anything.

I tried creating a new profile but the profile editor crashed when I clicked the "Create profile" button, so I'm pretty sure it isn't anything in my profile data that's crashing firefox.

I can't submit the crash report links because it isn't creating any, so please don't ask for those.

Every time I go to start Firefox, it crashes with no error message. I tried re-installing, reverting, and resetting firefox, and at least reverting to FF 28 I was able to get it to start using Safe Mode, but that means that I a) don't have my add-ons and b) I have to restart it twice to actually get to anything. I tried creating a new profile but the profile editor crashed when I clicked the "Create profile" button, so I'm pretty sure it isn't anything in my profile data that's crashing firefox. I can't submit the crash report links because it isn't creating any, so please don't ask for those.

Isisombulu esikhethiweyo

Turns out I needed to restart my computer, but that's a stupid reason for a browser to break.

Funda le mpendulo kwimeko leyo 👍 0

All Replies (1)

more options

Isisombululo esiKhethiweyo

Turns out I needed to restart my computer, but that's a stupid reason for a browser to break.