Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Below

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 5 views
  • i mujjee tontu mooy philipp

more options

I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

I have just reinstalled Firefox and I am trying to get all my settings back the way they were and when I try to go to the add ons page from the menu I get a untrusted notification. What is up with that and how do I fix it.

All Replies (1)

more options

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do