mozilla crashes frequently
Hi guys, I've been experiencing some problems with firefox during the last month or two. I can open Firefox and usually it works well a first but after some time (could be 15 minutes could be 2 hours) it begins to slow down, i.e. it takes minutes to open a page, it's difficult to open a page in a new window or tab. Then it stops working at all, I can move the cursor on the screen but I can't click on anything. It usually takes like ten minutes to start working again. Then I restart firefox and use it again for ten minutes, then it stops again. I can do this process a few times a day and then it stops working completely, I must turn my computer off because nothing works anymore. Moreover, while I use firefox it often shuts down unexpectedly and a "mozilla crash reporter" window appears. Oh, and sometimes when I close firefox and try to open it again, it appears a window the says that firefox is already open (?). I'm afraid it might be a hardware problem, my laptop also usually becomes too hot and noisy. Therefore I'm not sure if it's a problem linked to firefox or to the laptop itself. Firefox is updated and the plugins are as well. If anyone cares to read and can help me in anyway, thank you very much!
Following some mozilla support instructions I copy these data but I don't even know what are they...or if they are of any use at all! ^_^ bp-34b6e2a7-cbb5-4f52-a190-e60f82130911 (something to identify my last crash) 8c68d0d6-4492-45e3-b58c-f94a52d40972 bp-521ab923-f299-460e-b7ec-283952130910
(something from the "help" "problem solving" menu)
Informazioni di base
Nome
Firefox
Versione
23.0.1
User agent
Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0
Configurazione build
about:buildconfig
Estensioni
Nome
Versione
Attiva
ID
uTorrentBar_IT
10.16.70.505
true
{4ae0c3d6-f713-4eed-bc65-25dc3ffdaac1}
AVG Security Toolbar
15.5.0.2
false
avg@toolbar
McAfee SiteAdvisor
3.6.2
false
{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Skype Click to Call
6.11.0.13348
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Preferenze importanti modificate
Nome
Valore
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.search.useDBForOrder
false
browser.startup.homepage
http://google.com
browser.startup.homepage_override.buildID
20130814063812
browser.startup.homepage_override.mstone
23.0.1
dom.mozApps.used
true
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
23.0.1
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT2851640&SearchSource=2&CUI=UN36246005501922283&UM=1&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1378903313
places.history.expiration.transient_current_max_pages
53439
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.sanitize.migrateFx3Prefs
true
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1376517125
Grafica
Data aggiornamento driver
2-11-2008
Descrizione scheda grafica
Mobile Intel(R) 965 Express Chipset Family
Direct2D attivo
Bloccato a causa della versione dei driver della scheda grafica.
DirectWrite attivo
false (7.0.6002.23097)
Driver scheda grafica
igdumd32
Finestre con accelerazione GPU
0/1 Basic Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva.
GPU #2 attiva
false
ID dispositivo
0x2a12
ID produttore
0x8086
RAM scheda grafica
Unknown
Rendering WebGL
Bloccato a causa della versione dei driver della scheda grafica. Aggiornare i driver alla versione 7.1500.1000.1666 o successiva.
Versione driver
7.14.10.1437
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
GC incrementale
true
Accessibilità
Attivato
false
Impedisci accessibilità
0
Versioni librerie
Versione minima prevista
Versione in uso
NSPR
4.10
4.10
NSS
3.15 Basic ECC
3.15 Basic ECC
NSSSMIME
3.15 Basic ECC
3.15 Basic ECC
NSSSSL
3.15 Basic ECC
3.15 Basic ECC
NSSUTIL
3.15
3.15
All Replies (1)
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.