Firefox will not load, have uninstalled, reinstalled, stuck with explorer and unhappy.
After updating, firefox stopped loading. Have tried nummerous uninstall, reinstallation. But still after double-clicking the firefox icon (or opening in any way), the computer thinks about for a sec and then...nothing happens. I have opened up task manager and closed the adnousium of firefox.exe's that pile up after double-clicking.
All Replies (1)
Hi Johnynutz,
First of all try to check that security software is not blocking Firefox. A new version may not be recognised, and in these circumstances before attempting to start Firefox always check in Task Manager that no instance of Firefox.exe or plugincontainer is left running.
Next It is probably worth seeing if you can open the Firefox profile manager, if so you may create a new profile for Firefox and try to restart it with that new profile. Standard reinstalls do not remove the profile (do NOT attempt profile removal unless you have backed it up)
- see Profile Manager - Create, remove or switch Firefox profiles_creating-a-profile
If that fails then it is necessary to re-install firefox, and this time use a clean re-install. Note it is the program files that are being removed NOT the profile files. Do not use any option from Windows or Firefox that removes personal information, because that will destroy bookmarks and passwords etc.
- see Troubleshoot and diagnose Firefox problems_7-reinstall-firefox
Try starting the new install with your original default profile,and the newly created one.
Please post back with how you get on.