Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox not updating

  • 3 tontu
  • 5 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy skiman1818

more options

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

I recently had to do a system restore on my Windows 7 computer. This reverted my version of Firefox from 11.0 back to 10.0.2. When I go to Firefox/help/about it shows Firefox is checking for updates but nothing happens.

Saafara biñ tànn

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

hi, i need more detail about that

more options

Sure. What additional detail do you need? When I go to "About Mozilla Firefox" it shows version 10.0.2. Just below that is a spinning circle which states "checking for updates." The circle just continues spinning without doing anything. Prior to doing a system restore I did have version 11.0.

more options

Saafara yiñ Tànn

Problem resolved. I uninstalled Firefox while keeping my user profile. After reinstalling the program it was updated to version 11.0