Firefox crashes
I recently upgraded to Firefox 8.0 and it crashes on launch with the following message: "The instruction at 0x10007c56 referenced memory at 0x10007c56. The memory could not be read".
Firefox does launch immediately upon installation if the "launch Firefox now" box is checked. It will launch in Windows "safe mode with networking". It will not launch in "Firefox safe mode" by holding down the shift key.
All Replies (3)
(Original poster) I have already performed the following steps:
1) Scanned for viruses/malware with Malware Bytes and Avast! 2) Updated Windows 3) Uninstalled/reinstalled FF saving personal information 4) Uninstalled/reinstalled FF NOT saving personal information.
Did you also delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) after uninstalling Firefox to remove any leftover files?
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Yeah, I just tried that. No luck. It will still only launch from the "Launch Firefox now" button on initial install, or from the link in the text box after error reporting is completed.
I tried typing about: crashes in the address window, and it says I haven't reported any crashes.
Per this site's recommendation, I copied everything from Troubleshooting Info in the Help bar:
Application Basics
Name
Firefox
Version
8.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:8.0) Gecko/20100101 Firefox/8.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Extensions
Name
Version
Enabled
ID
avast! WebRep
6.0.1289
false
[email protected]
Java Quick Starter
1.0
false
[email protected]
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
extensions.lastAppVersion
8.0
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
21443
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
RADEON 9250
Vendor ID
1002
Device ID
5960
Adapter RAM
Unknown
Adapter Drivers
ati2dvag
Driver Version
6.14.10.6458
Driver Date
7-10-2004
Vendor ID (GPU #2)
10de
Device ID (GPU #2)
0241
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Driver Version (GPU #2)
8.2.0.5
Driver Date (GPU #2)
1-24-2006
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.