Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I retrieve bookmarks that have been wiped out by security update 20110420140830?

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

Not only have I lost all my bookmarks, but none of my add-ons work either. I am using FF3.6.17.

Not only have I lost all my bookmarks, but none of my add-ons work either. I am using FF3.6.17.

All Replies (3)

more options
more options

Thanks cor-el, but I was unable to resolve my problem with the information you provided. I have my bookmarks backed-up but, when I try to restore them, I get a message that says 'Unable to process the backup file.'

I also tried to save to bookmarks, and that won't work either.

more options

Make sure that the backup file with the bookmarks has the correct file extension: .html for a HTML backup and .json for a JSON backup.
You can check that via the right-click context menu of that file and open the Properties.
If you are not sure about the file type then you can open the file in Firefox via "File > Open File"
A JSON backup will show as one long text line without line breaks and a HTML backup as a web page with clickable links.

A  JSON backup starts with: {"title":"","id":1,"dateAdded":
An HTML backup starts with: <!DOCTYPE NETSCAPE-Bookmark-file-1>

Add quotes ("") around the name to rename the file to the correct file extension if the current file extension is hidden or if it is otherwise not working.