Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

I think that I have a virus when Firefox is running?

  • 5 tontu
  • 22 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy melvinslane

libcarey
libcarey
more options

everytime I launch fire fox I get pop up windows claiming that I have a virus. I have ran virus checker (avast) and windows defender checks on the laptop and it reports no viruses. I can use both IE and Google Chrome and don't get any issues. Only when I use Firefox - I think that it is starting up with a redirect which is reporting viruses. How do I get rid of this? Do I need to delete Firefox app and re-install?

everytime I launch fire fox I get pop up windows claiming that I have a virus. I have ran virus checker (avast) and windows defender checks on the laptop and it reports no viruses. I can use both IE and Google Chrome and don't get any issues. Only when I use Firefox - I think that it is starting up with a redirect which is reporting viruses. How do I get rid of this? Do I need to delete Firefox app and re-install?

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Sounds like Malware.

Install, update, and run these programs in this order. (Not all programs detect the same Malware.) They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.


Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com

melvinslane
melvinslane
more options

Ran all of those programs listed plus a couple more, with updates and in both Safe Mode and regular boot, and NONE of them even saw a virus or malware. That includes the 6 listed plus MS Essentials, McAfee Internet Security and even the MS Malicious Software Removal Tool.

melvinslane
melvinslane
more options

Has anyone had any luck getting rid of this thing with any antivirus/antimalware program ? I've run probably 7 or 8 of them, including an anti-rootkit scanner, and no one seems to have included this thing in their definitions.

Mel

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
melvinslane
melvinslane
more options

Been there, done that I'm afraid. Completely deleted the Mozilla Firefox folder in Program Files (x86) and reinstalled Firefox - same problem. Is there another folder I should have deleted ? I suspect this thing has changed the registry somehow but rummaging around in there without something specific to watch for doesn't sound like a good idea.

Mel