Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I just uploaded Firefox 3.6.10 and lost internet -- it's not my firewall

  • 1 tontu
  • 5 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy Helper7677

more options

I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

I got a message asking if I wanted to install the latest version of Firefox on my IBM Thinkpad running Windows XP. I said yes. Next thing I knew I couldn't reach the internet. I get a "the proxy server is refusing connections" message. I've turned off the Windows firewall and the Norton Internet Security firewall with no effect. Nothing else in the support documents looks relevant. Can't even reach www.mozilla.com/en-US/firefox/3.6.10/firstrun/

All Replies (1)

more options

Go to Tools > Options > Advanced > Network > Settings and choose "No Proxy" to see if that helps. See: https://support.mozilla.com/en-US/kb/Options+window+-+Advanced+panel#Network_tab

Helper7677 moo ko soppali ci