Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

desktop icon incorrect

  • 1 tontu
  • 9 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

The firefox icon that normally appears is not appearing it comes up as the icon that indicates that windows does not know what it is( white box with a blue top and 3 coloured dots) this is on desktop, taskbar and start menu. however if i delete the unrecognized icon from the desktop and ask the waste bin to be emptied it shows up as the correct icon. firefox still works with no issues, it just looks untidy.

== after the first restart after i installed firefox

The firefox icon that normally appears is not appearing it comes up as the icon that indicates that windows does not know what it is( white box with a blue top and 3 coloured dots) this is on desktop, taskbar and start menu. however if i delete the unrecognized icon from the desktop and ask the waste bin to be emptied it shows up as the correct icon. firefox still works with no issues, it just looks untidy. == after the first restart after i installed firefox

All Replies (1)

more options

You can try to clear the Windows icon cache.

Open the Task Manager (Shift+Ctrl+ESC)

In the Process tab, right-click on the Explorer.exe process and select End Process.

Open the file picker via "File > New Task (Run)" and click the Browse button.

Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).

Select the file IconCache.db and use Delete in the right-click context menu to delete the file.

After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

It is possible that the file IconCache.db is a hidden file. See http://kb.mozillazine.org/Show_hidden_files_and_folders