Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website settings?

more options

Why do I have to re-register with my banking website to remember my settings in order to not need two-factor authentication? I have selected in Preferences/settings for that website's cookies, etc, to be retained in Firefox.

Why do I have to re-register with my banking website to remember my settings in order to not need two-factor authentication? I have selected in Preferences/settings for that website's cookies, etc, to be retained in Firefox.

All Replies (2)

more options

Certainly! When you have to re-register with your banking website to retain settings and avoid two-factor authentication (2FA), there are a few factors to consider:

1. **Bank-Specific Security Protocols**: Banks often enforce stringent security measures, and re-registration might be one of them to ensure account safety, especially for features like 2FA.

2. **Browser Settings**: Despite selecting preferences to retain cookies in Firefox, certain security settings or updates might reset these permissions, causing the need to re-register.

3. **Private Browsing**: If you're using Firefox in Private Browsing mode, it won't save cookies and site data, resulting in the need to re-register each time.

4. **Extensions or Add-ons**: Some extensions, like privacy or ad-blocking tools, might interfere with the retention of cookies and settings, requiring re-registration.

      1. Steps to Mitigate the Issue:

1. **Check Browser Settings**: Ensure that cookies are allowed, and settings are correctly configured to retain site data. 2. **Clear Cache and Cookies**: Sometimes clearing cache and old cookies can help resolve the issue. 3. **Disable Extensions**: Temporarily disable extensions that might interfere with cookie retention. 4. **Contact Bank Support**: Reach out to your bank's support team for specific advice tailored to their security protocols.

Would you like more detailed instructions on any of these steps?

Helpful?

more options

Hi Paul, I agree that would be annoying. There are some sites where you need to tell it to set a persistent cookie, otherwise it only sets a session cookie. Because cookie data can be a bit obscured, it can be difficult to recognize which one is the critical one for this purpose, but while you are on the problem site, you can press Shift+F9 to open the Storage Inspector and see whether the cookies are set to expire at a future date (you might need to add the Expires column by right-clicking an existing column heading and using a drop-down list to add it). This also is an area where you can see whether cookies are set on domains other than the most obvious one(s).

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.