Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync no longer works on Mobile

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 17 views
  • i mujjee tontu mooy Paul

more options

As of roughly two days ago, I have not been receiving links or tabs sent to my desktop Firefox from my Android Firefox. I tried manually syncing, but it did not change the last sync time to "Now". My desktop FF also cannot see the open tabs on the Android FF. I disconnected the device and reconnected it, but it still does not sync. It's stuck on "Never" currently and I cannot even change what is synced or what the device is called. My Manage Devices showed two instances of the phone (the old name and the default). I disconnected both on my PC FF and the Phone FF did disconnect itself. It seems to be able to receive commands but not send them out.

Unrelated, but I have never been able to receive tabs sent to my Android Firefox ever since I started using FF on Android. That has persisted over three phones of different makes.

As of roughly two days ago, I have not been receiving links or tabs sent to my desktop Firefox from my Android Firefox. I tried manually syncing, but it did not change the last sync time to "Now". My desktop FF also cannot see the open tabs on the Android FF. I disconnected the device and reconnected it, but it still does not sync. It's stuck on "Never" currently and I cannot even change what is synced or what the device is called. My Manage Devices showed two instances of the phone (the old name and the default). I disconnected both on my PC FF and the Phone FF did disconnect itself. It seems to be able to receive commands but not send them out. Unrelated, but I have never been able to receive tabs sent to my Android Firefox ever since I started using FF on Android. That has persisted over three phones of different makes.

All Replies (3)

more options
more options

It is the same problem and as of this morning, sync is working again on all devices! I even got the phantom tabs I had sent from my phone that I never got the day it stopped working.

more options

Hi Osprey Hawk

Glad to hear that this has been fixed, thank you for letting us know.