Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

quote marks and apostrophes do not display properly

more options

When I receive emails from some of my friends, quotation marks and apostrophes do not display properly. Instead of apostrophes, I get ’. Instead of quotation marks, I get “. If I reply to one of these emails, and my correspondent replies back to me, quotation marks display as “.

As you can imagine, this makes reading emails annoying. What causes this, and Is there some way to fix it? Thank you!

When I receive emails from some of my friends, quotation marks and apostrophes do not display properly. Instead of apostrophes, I get ’. Instead of quotation marks, I get “. If I reply to one of these emails, and my correspondent replies back to me, quotation marks display as “. As you can imagine, this makes reading emails annoying. What causes this, and Is there some way to fix it? Thank you!

Saafara biñ tànn

Try this:

  • Menu icon > Options > Advanced > 'general' tab
  • click on 'Config Editor' button

It will say be careful :)

In top search type: force_char look for this line:

  • mailnews.force_charset_override

If it says value is 'True':

  • double click on the line to toggle the Value to say 'false'
  • close window - top right X
  • click on 'OK'

Check this setting:

  • Right click on 'Inbox'
  • click on 'Properties'
  • uncheck the checkbox “Apply encoding to all messages in the folder…”
  • click on 'OK'
Jàng tontu lii ci fi mu bokk 👍 1

All Replies (5)

more options

Saafara yiñ Tànn

Try this:

  • Menu icon > Options > Advanced > 'general' tab
  • click on 'Config Editor' button

It will say be careful :)

In top search type: force_char look for this line:

  • mailnews.force_charset_override

If it says value is 'True':

  • double click on the line to toggle the Value to say 'false'
  • close window - top right X
  • click on 'OK'

Check this setting:

  • Right click on 'Inbox'
  • click on 'Properties'
  • uncheck the checkbox “Apply encoding to all messages in the folder…”
  • click on 'OK'
more options

Thank you so much - that fixed it and it was so simple!

more options

All the recommended settings for force_char and inbox properties were already applied so why is this now happening?

Little_Old_Prof moo ko soppali ci

more options

Little_Old_Prof: Instead of apostrophes, you see ’. Instead of quotation marks, you see “. If you reply to one of these emails, and a correspondent replies, the quotation marks display as “

Please post an image of the received email showing this issue.

more options

I looked back at my emails and see it only occurred once. Now I cannot find it. Since I use imap, maybe it self-corrected?