Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Foxfire only works on the background, all found fixes does not work

  • 4 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy FredMcD

more options

Just of a sudden Firefox does not work anymore. On the background it is active but does not start visualy. Have downloaded several times again after removing all the files. Also stopped my virus scan (kaspersky), but nothing helps.

Just of a sudden Firefox does not work anymore. On the background it is active but does not start visualy. Have downloaded several times again after removing all the files. Also stopped my virus scan (kaspersky), but nothing helps.

Saafara biñ tànn

If the above did not help,

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (4)

more options

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

more options

Saafara yiñ Tànn

If the above did not help,

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox

more options

Thanks for the help, it seemed that my profile was corrupted. It only helpt by removing it completely (not only xulstore.json) and creating a complete new profile. Thanks again, it was a strange thing, not getting anything at all. Maybe this possibility should be mentioned in the Firefox help on the internet, most people will not take the trouble to go to the Support Forum and just start using Edge or Chrome

Problem Solved

AartVark moo ko soppali ci

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.