We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks have disappeared

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

My bookmarks have disappeared, when i tried to restore from bookmarks backups, i get following message.

unable to process backup file

I have tried all the options there are in mozilla support forums, please help as these bookmarks are very important.

Regards Jagmeet Singh

My bookmarks have disappeared, when i tried to restore from bookmarks backups, i get following message. unable to process backup file I have tried all the options there are in mozilla support forums, please help as these bookmarks are very important. Regards Jagmeet Singh

All Replies (1)

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

  • use "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page

See also:

If "Verify Integrity" on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.