Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why do my sync tabs work between Windows and Mac, but bookmarks not syncing?

  • 5 tontu
  • 1 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy cor-el

rstucky
rstucky
more options

I have created a new FireFox account to sync between a new Windows laptop and new Mac. My tabs are syncing correctly, so I know they're connected. However, my bookmarks are not syncing. I chose to sync all items when setting up both accounts. I restarted both machines just in case that would help. Thank you for any help you can offer.

I have created a new FireFox account to sync between a new Windows laptop and new Mac. My tabs are syncing correctly, so I know they're connected. However, my bookmarks are not syncing. I chose to sync all items when setting up both accounts. I restarted both machines just in case that would help. Thank you for any help you can offer.

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

How many bookmarks do you have? (+/-)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can open about:sync-log via the location bar to see if there are recent error logs available.

You can upload a recent log if the log is too big to put in a reply.

rstucky
rstucky Ki laajte
more options

TyDraniu said

How many bookmarks do you have? (+/-)

On the Windows computer 10 folders (each contains about 10 bookmarks) and a couple individual bookmarks. All on the Bookmarks Toolbar.

rstucky
rstucky Ki laajte
more options

cor-el said

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.

There are errors: Name Size Last Modified File:error-sync-1513779892762.txt 87 KB 12/20/2017 8:24:52 AM File:error-sync-1513788953183.txt 12 KB 12/20/2017 10:55:53 AM File:error-sync-1513788958361.txt 18 KB 12/20/2017 10:55:58 AM File:error-sync-1513800143992.txt 10 KB 12/20/2017 2:02:24 PM File:error-sync-1513803204000.txt 22 KB 12/20/2017 2:53:24 PM File:error-sync-1513803912723.txt 6 KB 12/20/2017 3:05:12 PM File:error-sync-1513804513746.txt 15 KB 12/20/2017 3:15:13 PM File:error-sync-1513863809882.txt 11 KB 12/21/2017 7:43:29 AM File:error-sync-1513874241374.txt 6 KB 12/21/2017 10:37:21 AM File:error-sync-1513874619921.txt 15 KB 12/21/2017 10:43:39 AM File:error-sync-1513875331499.txt 6 KB 12/21/2017 10:55:31 AM

How do I interpret this?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Judging by the number of available reports, you regularly appear to have issues with Sync. You can paste the content of a recent error log in a reply. Then we can check what goes wrong. If this is about bookmarks then there can probably be a problem with places.sqlite

If you exceed the allowable size for a reply then save the log to the website posted above and post the link in the reply.

cor-el moo ko soppali ci