We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes on startup

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 18 views
  • i mujjee tontu mooy JimW57

JimW57
JimW57
more options

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked.

Have restarted my computer a number of times, but have not down a shut down and start.

No new extensions or plug ins have been added. The last Norton update was 1 week ago.

Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913

any help resolving this is greatly appreciated.

This morning Firefox starting crashing all the when starting up. What is really bad about this is that the popup about troubleshooting and safe mode screen does not stay up when crash report comes up. For this I have tried to start in safe mode and it crashes as well. Proceeded to download and install latest version, same results. Uninstalled firefox and did a clean install and it is still crashing, even in safe mode. I have read through the previous questions on this and nothing there has worked. Have restarted my computer a number of times, but have not down a shut down and start. No new extensions or plug ins have been added. The last Norton update was 1 week ago. Crash ID: bp-edab8628-ea22-44f0-bdb7-f1b0d2160913 any help resolving this is greatly appreciated.

Saafara biñ tànn

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Saafara yiñ Tànn

hi JimW57, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

JimW57
JimW57 Ki laajte
more options

With this I had to open Firefox in safe mode, which I was finally able to do. I went into the extensions and verified what was there and nothing new was added/updated. I confirmed that I can navigate around the web and then exited Firefox safe mode. I restarted Firefox and it started normally.

This appears to have resolved this issue. I very much appreciate the quick reply and assistance.