Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since the update to Thunderbird 38.5, I no longer receive emails.

  • 2 tontu
  • 5 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy thundervoid

more options

After the automatic update to Thunderbird 38.5, I can send emails but not receive them. I have Windows 7 and a Comcast email address. I've disabled my Norton Security and still no luck. Thunderbird worked perfectly prior to the update. Any fixes out there? TIA.

After the automatic update to Thunderbird 38.5, I can send emails but not receive them. I have Windows 7 and a Comcast email address. I've disabled my Norton Security and still no luck. Thunderbird worked perfectly prior to the update. Any fixes out there? TIA.

All Replies (2)

more options

Norton lies about being disabled. Try windows safe mode and see if it suddenly works.

more options

Thanks for the quick response, Matt.

I rebooted Windows in safe mode and TB worked. then I rebooted in normal mode and TB worked! I'm not sure why. I had rebooted several times since it stopped working. I'm happy it's running. Thanks for your help.