Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Everytime I open Firefox, in any website, including the Firefox settings website, An ad forces me to see it, and when I try to quit it, It says ARE YOU SURE?

  • 2 tontu
  • 2 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy WolfBegins

more options

OK. So when I open Firefox, I go to my home page. Then when I click on the search button (before typing) It brings me to a whole different window with an ad. I tried Ad blocker but it did absolutely nothing to stop it from opening. On every page, when I click on anything, It brings up a different window with an ad. Now, my other problem is, When I play a video on YouTube, Firefox stops responding. But then the video plays normally. This happens like, EVERY single video I watch on Firefox. Fix this. And also, Shockwave Flash keeps 'not responding/busy' almost every page I open. excluding YouTube, and all 'google related' pages.

OK. So when I open Firefox, I go to my home page. Then when I click on the search button (before typing) It brings me to a whole different window with an ad. I tried Ad blocker but it did absolutely nothing to stop it from opening. On every page, when I click on anything, It brings up a different window with an ad. Now, my other problem is, When I play a video on YouTube, Firefox stops responding. But then the video plays normally. This happens like, EVERY single video I watch on Firefox. Fix this. And also, Shockwave Flash keeps 'not responding/busy' almost every page I open. excluding YouTube, and all 'google related' pages.

Saafara biñ tànn

Hi, sometimes a problem with Firefox may be a result of malware installed on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.


You should also update your Shockwave Flash player (Ctrl+Shift+A > Plugins)

Did this fix your problems? Please report back to us!

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (2)

more options

Saafara yiñ Tànn

Hi, sometimes a problem with Firefox may be a result of malware installed on your computer.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.


You should also update your Shockwave Flash player (Ctrl+Shift+A > Plugins)

Did this fix your problems? Please report back to us!

more options

Thanks! I will download Microsoft Security Essentials and update Shockwave Flash. This was pretty helpful!

WolfBegins moo ko soppali ci