Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird update applied last night. Will not give the password screen to get new mail. How do I fix it?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy Toad-Hall

more options

Thunderbird requested a restart to update on 7/13/15. Once applied, the program restarted. I need to enter a password to receive email form my ISP. Once restarted the program will not give me the pop-up box for the password. In the Account Settings, Server Settings screen, Authenticate by Normal Password is selected. No screen. Hit the Get Messages button...nothing. I also need to authenticate to send and that seems to be working...that password box pops up. Any suggestions?

Thunderbird requested a restart to update on 7/13/15. Once applied, the program restarted. I need to enter a password to receive email form my ISP. Once restarted the program will not give me the pop-up box for the password. In the Account Settings, Server Settings screen, Authenticate by Normal Password is selected. No screen. Hit the Get Messages button...nothing. I also need to authenticate to send and that seems to be working...that password box pops up. Any suggestions?

All Replies (1)

more options

Are you using an anti-virus product like Avast?