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Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

hp officejet pro8500 a910 shoots out blank paper when trying to print from windows 10 installed firefox. Printer works fine from chrome and ie.

frank_bass
frank_bass
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I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer.

When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft?

Thanks for your help.

ps. Tried resetting firefox. Haven't tried a new install.

I am beta testing windows 10. I use both a hp laptop (dv77128nr) and a desktop (home made). I use a hp officejet pro8500 a910 printer. When using firefox I get only blank pages while trying to print from within the browser. Only using firefox. Chrome works fine. IE works fine. If I boot to windows 7, firefox works fine. Can you help or should I report this to Microsoft? Thanks for your help. ps. Tried resetting firefox. Haven't tried a new install.

All Replies (2)

user1068417
user1068417
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Firefox isn't officially supported on Windows 10. For that matter, Windows 10 isn't officially supported either. This is most likely a problem between Firefox, Windows 10, and your printer's driver. Try updating your printer's driver and see if that helps. Otherwise, it might be a good idea to post this on Microsoft's forums as well.

the-edmeister
the-edmeister
  • Moderator
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There are two Bug reports filed on Firefox / Windows 10 issues. https://bugzilla.mozilla.org/show_bug.cgi?id=1089188 https://bugzilla.mozilla.org/show_bug.cgi?id=1100156 (Please don't comment in those Bug reports unless you can provide a patch to fix the problem.) https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

So Mozilla is aware that there are problems with Firefox (not) printing on Windows 10, and the developers are looking into these Bug reports