Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

  • 2 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy rsuitor

rsuitor
rsuitor
more options

Hasn't worked since install. (v.31).

Using a corporate (tied down) laptop, but I have admin rights so program installs. Will not start, even if I remove the profile or start in safe mode. Tried install/uninstall multiple times. Still not working.

Submitted the following crash reports:

bp-71bdb5cb-1f35-4d64-a3b8-461392140815 bp-948d93d9-1933-4df1-8822-cf6ed2140815 bp-5717f059-2122-4716-9afe-23c752140815 bp-dca15319-0d4d-404a-a823-a38f82140815

Would appreciate some help as I can install a work sanctioned version of firefox, but its very old (v24) and my business unit really needs to use the latest version. IT will take months to repackage the latest firefox version! Please help!

Thank you.

Hasn't worked since install. (v.31). Using a corporate (tied down) laptop, but I have admin rights so program installs. Will not start, even if I remove the profile or start in safe mode. Tried install/uninstall multiple times. Still not working. Submitted the following crash reports: bp-71bdb5cb-1f35-4d64-a3b8-461392140815 bp-948d93d9-1933-4df1-8822-cf6ed2140815 bp-5717f059-2122-4716-9afe-23c752140815 bp-dca15319-0d4d-404a-a823-a38f82140815 Would appreciate some help as I can install a work sanctioned version of firefox, but its very old (v24) and my business unit really needs to use the latest version. IT will take months to repackage the latest firefox version! Please help! Thank you.

Saafara biñ tànn

hello rsuitor, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.

https://bugzilla.mozilla.org/show_bug.cgi?id=1010493

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Saafara yiñ Tànn

hello rsuitor, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.

https://bugzilla.mozilla.org/show_bug.cgi?id=1010493

rsuitor
rsuitor Ki laajte
more options

Thanks philipp,

That explains why I'm stuck in the older version (24 ESR), and cant get the latest consumer version to run.

I'll check with our IT if there is an update to the Digital Guardian software, or if they can provide a more recent ESR version of Firefox.

Thanks for your help.