Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

McAfee extension ignores one of my two email accounts

  • 3 tontu
  • 2 am na jafe-jafe bii
  • 26 views
  • i mujjee tontu mooy Matt

louscience
louscience
more options

I have an AOL account and a gmail account. McAfee anti-spam extension 2.0 used to screen incoming mail on both accounts, but after McAfee's latest update, Thunderbird began to freeze (script not responding) every time, unless I disabled the McAfee extension. I reinstalled both Thunderbird and the entire McAfee program, and the freezing stopped. However, since the reinstall, the antispam extension seems to be ignoring the gmail account. When I right-click on a message, there should be a McAfee item on the context menu, allowing me to mark the message spam or not spam, and to add the sender to the Friends List. This item is present for messages in the AOL account folders, but not for messages in the gmail account folders. How do I get the McAfee anti-spam extension to recognize the gmail account?

I have an AOL account and a gmail account. McAfee anti-spam extension 2.0 used to screen incoming mail on both accounts, but after McAfee's latest update, Thunderbird began to freeze (script not responding) every time, unless I disabled the McAfee extension. I reinstalled both Thunderbird and the entire McAfee program, and the freezing stopped. However, since the reinstall, the antispam extension seems to be ignoring the gmail account. When I right-click on a message, there should be a McAfee item on the context menu, allowing me to mark the message spam or not spam, and to add the sender to the Friends List. This item is present for messages in the AOL account folders, but not for messages in the gmail account folders. How do I get the McAfee anti-spam extension to recognize the gmail account?

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Please read info here: https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

louscience
louscience Ki laajte
more options

Thanks for replying so quickly, but I saw that post earlier. I followed those instructions that were possible, but the instructions for disabling scanning of TB files and folders use menus that I don't have, and the menus I do have don't seem to let me exclude entire folders. In any case, simply disabling the extension eliminated the freeze problem short-term, and re-installing McAfee from scratch allowed me to enable the extension without freezing.

In any case, I'm not asking about the freezing problem -- that was already solved. I'm asking about how to get the extension to recognize two different email accounts.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

please contact McAfee customer support on their chat service, they will change the settings for you.