Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Page Does'nt Work At all.. Can someone help me fix this?

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy FredMcD

more options

Everytime i try install addons or open any mozilla page i get error o the page isn't been displayed clearly.. without addons i cant surf with firefox.. i tried access mozilla page from other browsers and its work, i tried to uninstall, fixing cookies, everything! even cleaning and re-formating my laptop.

Everytime i try install addons or open any mozilla page i get error o the page isn't been displayed clearly.. without addons i cant surf with firefox.. i tried access mozilla page from other browsers and its work, i tried to uninstall, fixing cookies, everything! even cleaning and re-formating my laptop.

All Replies (3)

more options

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • In Firefox 29.0 and above, click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.
  • In previous Firefox versions, click on the Firefox button at the top left of the Firefox window and click on Help (or click on Help in the Menu bar, if you don't have a Firefox button) then click on Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Your System Details shows

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151

Having more than one version of a program may cause issues.

more options

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Then restart.