firefox crashes even when I installed it and uninstalled it again and again.
I installed firefox about a year ago but never used it. Now I want to use it, but when I open it it just crashes... I've tried install and uninstall it over and over again, but it doesn't work. I've seen this page ( https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash ) so I'm following the steps there provided.
THis is the Crash ID: ID del fallo: bp-ef6f815f-b91a-4300-bef6-36b592130704
Hope you can help me. Nice day
firfox784
Tất cả các câu trả lời (3)
Do you have Tuneup Utilities, if so disable it or uninstall it.
hello, this looks like a problem with the sprotector.dll library on your system with might be part of adware/malware.
go to the windows control panel / programs and remove suspicious entries like "search assistant", toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.
waka Flocka, I don't have tuneup utilities... Philipp I've no suspicious entries.. I'll try malwarebytes.