Firefox won't open, goes immediately to crash report
Firefox has been crashing sporadically since early December. It's gotten worse recently and today it won't open at all--it goes straight to the crash report. I've search around on your site and it looks like I need to send you the crash report info, so I pulled that up manually from the logs.
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Your Crash reports show two problems.
FlashPlayer
Some of your problems relate to use of FlashPlayer. Disable Flash Player when not required and consider turning off the Flash Player's protected mode.
- for instructions see this long but excellent article: http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows
- see also Flash 11.3 doesn't load video in Firefox & Adobe Flash plugin has crashed - Prevent it from happening again (Looks like current official advice may be to downgrade FlashPlayer, advice and articles have changed a few times, but I see no sign of any permanent fix from Adobe)
Norton Confidential / Identity Safe
Norton confidential is NOT your AntiVirus software, and its benefits may be rather speculative, this is another cause of your crashes. I understand from this (thread norton does not support firefox 15 ) that it may have been superseded by some other product Norton Safe with additional features.
(There is some possibility of Norton Confidential being updated {Bug 783369#c25)