The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Hi issy,

We publish complete toolbar removal steps - you'll find them right here:

http://help.ask.com/link/portal/30015/30018/Article/1/How-do-I-remove-the-Ask-com-Toolbar

If you need any other assistance, please contact me via the link on that page.

Best regards and happy holidays, Eric Ask.com