Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Since the last update, there is a transparent box in the lower right corner of my screen. What do I do to get rid of it? It is only in Firefox, not IE.

  • 7 trả lời
  • 1 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

There is a rectangular, clear box that just appeared after the upgrade, but it won't go away. Can you please tell me what to do to fix this? I have know idea what to do. I have Windows 7 and Firefox, the newest upgrade for laptop/desktop on PC.

There is a rectangular, clear box that just appeared after the upgrade, but it won't go away. Can you please tell me what to do to fix this? I have know idea what to do. I have Windows 7 and Firefox, the newest upgrade for laptop/desktop on PC.

Giải pháp được chọn

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (7)

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

You may have enabled the Social features.
You can check the value of the social.enabled pref on the about:config page.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

I will try the other stuff, but I don't think I did anything funny... all I did was turn on the computer and there was the box!

more options

Here's the screenshot

more options

when I started it in Safe mode, it was fine. What can I do to fix it in the normal browsing mode?

more options

Giải pháp được chọn

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

more options

Thank you so much!!! It corrected itself after I exited Safe Mode!!! Don't know what was wrong, but thank you!