Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

tried rc4, will not run "must be re-started.. previous version" re start has no effect

  • 2 trả lời
  • 5 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi zakrik

more options

After download and restore of RC4, attampt to launch firefox returns - "Your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now" "yes" "no" reboot has no effect, neither does complete shutdown. Any attempt to remove firefox initiates the same response.

After download and restore of RC4, attampt to launch firefox returns - "Your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now" "yes" "no" reboot has no effect, neither does complete shutdown. Any attempt to remove firefox initiates the same response.

Tất cả các câu trả lời (2)

more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.


  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

Many thanks, I got there in the end, installed older version via custom in a different location and that now works. Couldn't remove the 4 RC version as I get the same message to restart as described above.

All working again now V3.??, but assistance much appreciated.