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ATT.net mail with Firefox 3.6 doesn't seem to be compatible

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Running Firefox 3.6 on Win7 Netbook. When I open emails in ATT.net mail, all I get is letter/number/symbols characters jibberish. I can't open any video or photo files. The message always says the downloads are RFC files which I know they're not. I've tried everything and looked everywhere to correct this but it doesn't seem to work. ATT wants to get inside my computer, but that's a definite no. Any ideas on where to correct this? Thanks.

Running Firefox 3.6 on Win7 Netbook. When I open emails in ATT.net mail, all I get is letter/number/symbols characters jibberish. I can't open any video or photo files. The message always says the downloads are RFC files which I know they're not. I've tried everything and looked everywhere to correct this but it doesn't seem to work. ATT wants to get inside my computer, but that's a definite no. Any ideas on where to correct this? Thanks.

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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: