When I close Firefox and then want to open it again it says firefox is still running please close or restart your computer
Over the last 4 weeks, if I close Firefox,by the red cross top of page and then need to open Firefox again, clicking on my desktop icon I get the following message"When I close Firefox and then want to open it again it says firefox is still running please close it or restart your computer" I am unable to close it, so have to restart my computer again. Any help in solving this problem would be appriecated.
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"if I close Firefox,by the red cross top of page"
As a general rule, you should always use File > Exit. 2 clicks instead of one, but allows a more orderly shut down of ANY application.
Hanging at exit is most often caused by an Extension or Plugin.
Hanging at exit:
- Stop the running process: http://kb.mozillazine.org/Kill_application
- Reasons for hanging at exit:
Most often hanging at exit is caused by Extensions, maybe plugins.
- Try Firefox Safe Mode; don't check any items, just click "Continue to Safe Mode".
- Before starting Safe Mode, switch to the "Default" theme, if you are using some other theme or Persona; see: https://support.mozilla.com/en-US/kb/Using+themes+with+Firefox#Managing_themes_and_personas
- See: http://support.mozilla.com/en-US/kb/Safe+Mode
- If the problem does not occur in Safe Mode, disable Extensions and Plugins, one at a time or up to one half at a time, restart Firfox after each change. Narrow down until you find the problem.
- See:
You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:
- Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
- Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
- Note: plugin check page does not have information on all plugin versions
- Update Adobe Reader (PDF plugin):
- From within your existing Adobe Reader (if you have it already installed):
- Open the Adobe Reader program from your Programs list
- Click Help > Check for Updates
- Follow the prompts for updating
- If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
- Download complete installer (if you do NOT have Adobe Reader installed):
- Use Firefox to download and SAVE the installer to your hard drive from the link in the article below
- On the Adobe page, un-check any extra items (i.e. Free McAfee® Security Scan Plus) then click Download button
- If you see message just under tabs, DO NOT click the Allow button, instead click below that where it says "click here to download".
- Click "Save to File"; save to your Desktop (so you can find it)
- After download completes, close Firefox
- Click the installer you just downloaded and allow the install to continue
- Note: Vista and Win7 users may need to right-click the installer and choose "Run as Administrator"
- Download link and more information: https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox#Installing_and_updating_Adobe_Reader
- After the installation, start Firefox and check your version again.
- From within your existing Adobe Reader (if you have it already installed):