Problems with Gmail since last version release
Hi all, I am experiencing problems on and off with gmail, since the last update to Nebula a few weeks ago. At the beginning there was an error message, this morning they are empty, no from, no subject, no text.
I am updated with version 3.
Thunderbird used to work great before Nebula. I have repaired the folder in the past and it worked, although is a very time intensive process and my folder is quite big.
Please let me know if you have any ideas to help, thanks in advance!
Best,
Javier
Tất cả các câu trả lời (3)
I am updated with version 3.
Please provide the exact version of Thunderbird.
What is your account type - POP or IMAP?
What is your anti-virus software?
Version: 128.3.0esr IMAP (it configured itself automatically like that) Anti-virus: Webroot SecureAnywhere MacOs Monterey 12.5.1
Anti-virus: Webroot SecureAnywhere
Anti-virus software can, and often does corrupt Thunderbird mail files. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
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