Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Videos will not load on FIrefox

  • 2 trả lời
  • 0 gặp vấn đề này
  • 19 lượt xem
  • Trả lời mới nhất được viết bởi hainsolo

more options

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

I'm having issues with videos loading on ANY webiste, YouTube ect.... This started happening very recently out of the blue. Videos work fine on Edge. Additionally, I cannot run Firefox in troubleshooting mode? It crashes. I tried "refreshing" and reinstalling Firefox to no avail. I am using AdAware AV and AVG anti viruses if it matters, I have tired disabling both and loading FIrefox, no changes.

Tất cả các câu trả lời (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hữu ích?

more options

bp-d7a1efbd-ec70-4521-8173-e236f0240712 7/11/2024, 6:05 PM View bp-bb399361-2c05-4f5b-bf48-80c9f0240712 7/11/2024, 6:05 PM View


There is many other reports that Firefox will not let me submit not beginning with BP and said "failed"

Report ID Date Crashed 968a6be8-85f3-4193-b47b-3656b5840e95 7/11/2024, 6:03 PM 9fe688ae-6aaa-4ca9-8638-1cf39628b251 7/11/2024, 6:03 PM c554dbf3-2c8c-47b2-9b30-b99d35bf84c1 7/11/2024, 5:51 PM a7693e8d-480c-4a00-bfee-a98be9a54b0c 7/10/2024, 8:52 PM 4d4e1f0c-a0fd-476a-b460-609920c55e66 7/9/2024, 7:31 PM 8a5ddfa0-2f86-466f-b84e-63391b6be434 7/7/2024, 2:23 PM 8026f313-cb2c-4c25-9220-8cb20dea8b00 7/7/2024, 12:50 PM 7a79adff-3cfa-46c9-a4ef-aa62490262a8 7/7/2024, 12:48 PM 5e4dfd39-5a4b-44dd-a41a-fc4f44b2c697 7/6/2024, 6:21 PM 1d933c72-8afa-4b40-82d1-558a3ab2d04c 7/6/2024, 5:51 PM c0311a48-74a8-4ef3-8b66-2a2e82869077 7/6/2024, 5:50 PM 445ec27a-d371-411b-a541-b30186252e71 7/6/2024, 5:50 PM f3f25698-545b-463e-8f06-eefa5efe66c3 7/6/2024, 5:46 PM 57558806-d31d-4157-bdc5-6cc08c4c926d 7/6/2024, 5:42 PM de599d98-5d13-41fe-bd03-646fb03e0a4b 7/6/2024, 5:35 PM 5a6707de-69ee-42c1-8768-910b2bd139d3 7/5/2024, 3:16 PM 1a20f925-c413-40b9-a1de-258f971b14a4 7/5/2024, 3:16 PM

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.