We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox continuously crashes

  • 2 trả lời
  • 0 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi zeroknight

more options

Firefox has been crashing every time I open it over the past several days. I've updated it, and it also crashed while in troubleshoot mode. Here is one of the submitted crash report IDs bp-cd4fe2dc-4bba-46f3-ba6e-867200240317. Any help is really appreciated.

Firefox has been crashing every time I open it over the past several days. I've updated it, and it also crashed while in troubleshoot mode. Here is one of the submitted crash report IDs bp-cd4fe2dc-4bba-46f3-ba6e-867200240317. Any help is really appreciated.

Tất cả các câu trả lời (2)

more options

This looks like a problem with the disk cache. You can try to delete the cache2 folder in the secondary profile location in "AppData\Local".

Firefox uses two locations in the hidden "AppData" location for the Firefox profile folder. One location in "AppData\Roaming" for personal data like bookmarks and logins and another location in "AppData\Local" for temporary files like the disk cache.

Secondary location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>
more options

Does it still happen with BitDefender disabled?