Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

How to change my email address?

  • 4 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi ronaldo.junior

more options

Hi,

I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox.

The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there.

Can I get help here, please?

Hi, I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox. The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there. Can I get help here, please?
Đính kèm ảnh chụp màn hình

Giải pháp được chọn

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (4)

more options

Hi Dropa,

I am not sure you understood my question. My primary email is verified, I still have access to it and to the firefox account by using that email. What I want to do is to add a secondary email address and replace my primary email with the secondary but the functionality on the website is broken.

Được chỉnh sửa bởi ronaldo.junior vào

more options

Hi. Try this link instead: https://accounts.firefox.com/settings Good luck.

more options

Giải pháp được chọn

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

more options

My apologies. I did not read the message properly and was entering the new email address instead of the code.

it all works fine.

thanks