Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Where are my passwords?

  • 2 trả lời
  • 1 gặp vấn đề này
  • 26 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

refreshed firefox because it seemed to be crashing and to reset addons. when i relogged my tabs were saved however nothing else was. My addons did not automatically load and after manually loading a few, noticed that my passwords were deleted. pretty please with sugar on top, Where are my F..king passwords???

refreshed firefox because it seemed to be crashing and to reset addons. when i relogged my tabs were saved however nothing else was. My addons did not automatically load and after manually loading a few, noticed that my passwords were deleted. pretty please with sugar on top, Where are my F..king passwords???

Tất cả các câu trả lời (2)

more options

Sorry to hear about this problem. Unless a Refresh crashes mid-way through, you definitely should still have your saved logins and bookmarks.

When a Refresh completes, it moves your old profile folder to your Windows desktop inside a folder named Old Firefox Data. Can you find that folder and check inside to see whether it has fresh data files?

Logins are saved using a pair of files: logins.json AND key4.db. (See: Recover important data from an old profile).

If you are handy with Windows File Explorer and renaming/copy/pasting files and folders, you would launch your current profile folder (see Profiles - Where Firefox stores your bookmarks, passwords and other user data) and replace the newly created logins.json file and key4.db file with copies of the two older ones. (Note that Firefox should be closed when replacing data files or they might be overwritten when Firefox next closes.) IMPORTANT: do not accidentally replace the older ones with the new ones.

If you would feel safer with more "step by step" directions, please let us know.

more options

Note that you should keep backup copies of files you replace like logins.json and key4.db just to be sure.