Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Cannot send an email?

  • 6 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi guertin.gilles

more options

I cannot reply or transfer an email. I have to coy my text, abandon the modifications, reopen the email, paste my text and send the email. It has been doing this since your last update. I have been using Thunderbird since many year without any problem. Same thing in safe mode. I have using Thunderbird version 68.6.0 and one complementary module which is Antidote Français V3 version 10.3.2187 both up to date. WhY?

I cannot reply or transfer an email. I have to coy my text, abandon the modifications, reopen the email, paste my text and send the email. It has been doing this since your last update. I have been using Thunderbird since many year without any problem. Same thing in safe mode. I have using Thunderbird version 68.6.0 and one complementary module which is Antidote Français V3 version 10.3.2187 both up to date. WhY?

Tất cả các câu trả lời (6)

more options

Is there somebody that can give me a more intelligent answer????

more options

Hi GG Could you describe more details about why you cannot forward or reply? Is the button not there, or does it fail? Is there an error message? Please upload screenshots if possible. Thanks

more options

1- I receive an email an I want to respond to it (or transfer it). 2. I click on respond (répondre) 3. I time my message and click on send (envoyer) 4. Nothing append. I don't hear my computer working 5. I copy my message and click on X. I have a message register, abandon the modifications or cancel (enregistrer, abandonner les modifications ou annuler) 6. I open my message again 7. I click on respond (Répondre) 8. I paste my response 9. I click on send (envoyer) and the computer works and Antidote opens to let me correct my mistakes if any. 10. I close Antidote 11. I click on send (envoyer) and my message is sent.

more options

So normally something else opens after send? Antidote - is that an add-on? So - try opening Thunderbird in Safe Mode. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird Reply to an email. See if that works. This is a test to exclude any interference from add-ons. If it does work in Safe Mode, Antidote may be causing the problem. Is there an update for Antidote? Check for help with Antidote https://www.antidote.info/en/assistance/questions-frequentes/questions/depuis-mon-passage-a-thunderbird-68-antidote-9-ne-fonctionne-plus-que-faire

more options

I did not forgot you. I am making different test. I have contacted Antidote which an add-on and I am waiting for some answers from them. It is there software that does not open the first time. So I am wondering if they are fulling compatible with Thunderbired. I will let you know.

more options

guertin.gilles said

I cannot reply or transfer an email. I have to coy my text, abandon the modifications, reopen the email, paste my text and send the email. It has been doing this since your last update. I have been using Thunderbird since many year without any problem. Same thing in safe mode. I have using Thunderbird version 68.6.0 and one complementary module which is Antidote Français V3 version 10.3.2187 both up to date. WhY?