Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Email missing, comes up in search but won't open or is in the specified folder

  • 6 trả lời
  • 1 gặp vấn đề này
  • 11 lượt xem
  • Trả lời mới nhất được viết bởi Wayne Mery

more options

I'm missing a email conversation. It comes up in a search but when I try to open the conversation or a single email it goes blank. I figured out that the conversation should be in mij Inbox but it does not show there. Neither does it show on my other devices. It seems to be a IMAP problem of sorts. Any suggestions?

I'm missing a email conversation. It comes up in a search but when I try to open the conversation or a single email it goes blank. I figured out that the conversation should be in mij Inbox but it does not show there. Neither does it show on my other devices. It seems to be a IMAP problem of sorts. Any suggestions?

Giải pháp được chọn

Martijn,

Is the archive in your imap account? Or is the archive in Local Folders?

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (6)

more options

m ore likely an indexing issue in Thunderbird showing a no longer present thread.

See https://support.mozilla.org/en-US/kb/rebuilding-global-database

Rebuilding the global index may well make it disappear from results as the index is updated to reflect available emails. It might also make the original appear, but usually they simply disappear from the stale index and search results.

more options

By chance I moved the folder that I suspected the email was in, from my archive back into my Inbox. And voila the who thread reappeared. Problem solved. @Matt, thanks for the reply and suggestion. Guess it was indeed a indexing issue that solved itself when the email I was missing was in fact placed back in the location the search said it should be in.

more options

Giải pháp được chọn

Martijn,

Is the archive in your imap account? Or is the archive in Local Folders?

more options

It was in my local folder. The issue solved itself when I moved the folder back in my imap inbox

more options

Not finding a message in Local Folders with Search is this bug https://bugzilla.mozilla.org/show_bug.cgi?id=1205248

more options

Martijn,

Can you test this please...

If you move a single message at a time, do you see the same problem?

In other words, does moving multiple messages have a different result than moving a single message?