And you paid how much to use Firefox on desktop, iOS and Android?

Mozilla does not have the resources to provide call centres that would be needed to do one on one support by phone, chat or email especially since it would be for free.

Companies that provide one on one support by phone, email and or chat is generally for paid for products.

The developers would get little work done if they were spending much of their time doing support, more so one on one support.

Uh huh... perhaps the business model could use paid support whereby users have the option. You're response precisely denotes the issue to which I refer. Would appreciate someone who is employed by this company but alas, only an army of individuals who are not affiliated with the line of products.

Mozilla has attempted some paid for support options for the desktop web browser at times in the past years ago but none were really were popular enough to warrant to keep doing it or to try attempts since then.

http://www.mozillazine.org/talkback.html?article=21670 http://www.mozillazine.org/talkback.html?article=4529 http://www.mozillazine.org/talkback.html?article=3833 http://www.mozillazine.org/talkback.html?article=3748

The browser we know as Firefox was originally Phoenix from 0.1 to 0.5 and Firebird from 0.6 to 0.7 and the Firefox from 0.8 to present. The changes were to Phoenix Bios and Firebird SQL already existing. In case you wonder why Firebird is mentioned in articles.

https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Mozilla does not charge for downloads, upgrades or technical support, and does not endorse any company that does. Companies that ask for payment or personal information for installing, updating or providing support for Firefox are not affiliated with Mozilla and should be avoided.