Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Chủ đề này đã được lưu trữ. Vui lòng hỏi một câu hỏi mới nếu bạn cần giúp đỡ.

My thunderbird freezes when I try to write an email after I set up my HTML signature

  • 1 trả lời
  • 1 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi Matt

Crocolux
Crocolux
more options

Hello Thunderbirdians,

I have an issue, since I just installed the new version of Thunderbird the email writing window freezes. Essentially, this started after I set up my HTML email signature, find below a couple of tests I did

- Email without HTML signature: Works fine - Email with HTML signature: Freezes - Email with the signature using a file: Works fine but does not load the signature

Therefore I am a bit lost as I have never had issues on the previous versions

I run Thunderbird 60.2.1 on a Dell Inspiron 13 - 5379 Series (i5, 8GB RAM DDR3, SSD 256GB - therefore I reckon it is not a hardware issue) I just got the computer less than a week ago

Please help me. PS I have no crash report

Hello Thunderbirdians, I have an issue, since I just installed the new version of Thunderbird the email writing window freezes. Essentially, this started after I set up my HTML email signature, find below a couple of tests I did - Email without HTML signature: Works fine - Email with HTML signature: Freezes - Email with the signature using a file: Works fine but does not load the signature Therefore I am a bit lost as I have never had issues on the previous versions I run Thunderbird 60.2.1 on a Dell Inspiron 13 - 5379 Series (i5, 8GB RAM DDR3, SSD 256GB - therefore I reckon it is not a hardware issue) I just got the computer less than a week ago Please help me. PS I have no crash report

Tất cả các câu trả lời (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.