Hi Isha, does it ever work? In other words, do some queries in the address bar show up in the results page or does it never work? Intermittent problems are difficult to solve, but if you notice any pattern to it, that would be useful to know. Also, did you add the Startpage search engine plugin using the "Add to Firefox" link on their home page (below the search box)? https://www.startpage.com/ Or from the Mozilla Add-ons site: https://addons.mozilla.org/firefox/addon/startpage-https-privacy-search/