You posted in the Firefox support fora queue. Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail" such as Yahoo!Mail or Gmail. You need to seek support from your service provider or a forum for that service.

If your problem is with Thunderbird, let us know and we can move this thread to the Thunderbird support queue.

https://support.mozilla.org/en-US/kb/problems-with-email-how-to-find-help

My problem is with Thunderbird. I am also computer illiterate, which doesn't help. Thank you for the response.

You might want to repost it on Thunderbird email support.

WestEnd said

You might want to repost it on Thunderbird email support.

Well thanks to you the OP now has a duplicate thread instead of this thread being moved. Please fully read previous replies as Ed said a mod could move this thread if it was indeed about Thunderbird.

Might as well lock it as a duplicate of /questions/1222970