Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Avast blocks email receipt

  • 3 trả lời
  • 1 gặp vấn đề này
  • 35 lượt xem
  • Trả lời mới nhất được viết bởi christ1

more options

Avast Free (version 18.2.2328 build 18.2.3827.307) blocks connection to server for email download. Turning off Avast Mail Shield stops the problem, but then I have no email protection.

Please advise.

Thunderbird version 52.6.0 32 bit

Thank you.

Avast Free (version 18.2.2328 build 18.2.3827.307) blocks connection to server for email download. Turning off Avast Mail Shield stops the problem, but then I have no email protection. Please advise. Thunderbird version 52.6.0 32 bit Thank you.

Giải pháp được chọn

Creating an exception in Thunderbird (TB) (Tools/Options/Security uncheck allow antivirus clients to quarantine...) did not solve problem.

I was talking about creating an exception in Avast, not in Thunderbird.

Only unchecking Scan Inbound Mail in Avast/Mail Shield or turning off mail shield entirely allows mail to be received.

'Unchecking Scan Inbound Mail' sounds about right. I have no idea about Avast, and I don't know what 'turning off mail shield entirely' means. In general, Avast shouldn't mess with email at all.

Attempted multiple reboots and cleaning of caches and registry with CCleaner.

You're waisting your time. Wrt CCleaner, don't let CCleaner mess with Thunderbird stuff. It will only make things worse.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (3)

more options

Turning off the real-time scanner would be a very bad idea. Better create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

Also see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#AVAST

more options

Creating an exception in Thunderbird (TB) (Tools/Options/Security uncheck allow antivirus clients to quarantine...) did not solve problem. Only unchecking Scan Inbound Mail in Avast/Mail Shield or turning off mail shield entirely allows mail to be received. Suggestions?

Attempted multiple reboots and cleaning of caches and registry with CCleaner. Nothing works.

Oddly, TB was working fine for years up until a few days ago. Either TB and/or Avast has an update that makes the Mail Shield for incoming POP3 mail not to work.

more options

Giải pháp được chọn

Creating an exception in Thunderbird (TB) (Tools/Options/Security uncheck allow antivirus clients to quarantine...) did not solve problem.

I was talking about creating an exception in Avast, not in Thunderbird.

Only unchecking Scan Inbound Mail in Avast/Mail Shield or turning off mail shield entirely allows mail to be received.

'Unchecking Scan Inbound Mail' sounds about right. I have no idea about Avast, and I don't know what 'turning off mail shield entirely' means. In general, Avast shouldn't mess with email at all.

Attempted multiple reboots and cleaning of caches and registry with CCleaner.

You're waisting your time. Wrt CCleaner, don't let CCleaner mess with Thunderbird stuff. It will only make things worse.