Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Does the red screen that pops up telling me I need to install a Hotfix come from Mozilla?

  • 1 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi philipp

more options

I am browsing, generally a single layer below the www.msn.com screen that serves as my Home Page. A red screen pops up indicating that Firefox needs me to install something. Shortly, thereafter, another smaller screen pops up where I can choose to run the update of save the file to my "Downloads" folder. I cancel both windows and do nothing. I just noticed the "Firefox Hotfix" Addon that apparently came with Firefox 11. Is it this "Firefox Hotfix" that is causing the "Red" window to appear? If so, should I perform the actions it is requesting? I figured it was just a tricky way of somebody getting me to install some malware on my PC. Please advise me. Thanks.

I am browsing, generally a single layer below the www.msn.com screen that serves as my Home Page. A red screen pops up indicating that Firefox needs me to install something. Shortly, thereafter, another smaller screen pops up where I can choose to run the update of save the file to my "Downloads" folder. I cancel both windows and do nothing. I just noticed the "Firefox Hotfix" Addon that apparently came with Firefox 11. Is it this "Firefox Hotfix" that is causing the "Red" window to appear? If so, should I perform the actions it is requesting? I figured it was just a tricky way of somebody getting me to install some malware on my PC. Please advise me. Thanks.

Tất cả các câu trả lời (1)

more options

hi JimmyJoeBob, this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff just because of a popup or redirect on a website! updates are handled automatically by firefox so you don't have to download anything for that (and you can always initiate a manual check for updates in the firefox menu ≡ > help ? > about firefox).

we suspect this is coming form "malvertising" (=ads placed on legitimate websites that redirect you to this fraudulent message), so using an adblocking addon like https://addons.mozilla.org/firefox/addon/ublock-origin/ would also help with that.

I found a fake Firefox update

(the firefox hotfix addon has nothing to do with the issue. it is genuine and was recently used to update a certain batch of users to firefox 48 - you could remove it now that it has done its purpose...)