Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

How do I find when the latest update was installed. Norton declared an update unsafe & I uninstalled it. I was wondering if it came from Firefox.

  • 3 trả lời
  • 3 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi James

more options

A screen with the Firefox logo appeared saying there was an update available for Firefox. I clicked the link and downloaded the file. Norton scanned the file and declared it unsafe and would not install it. The screen with the update appeared again and I overrode Norton and installed the update. Norton said it was unsafe and wanted to remove it. Was it a Firefox update or a scam. ?

A screen with the Firefox logo appeared saying there was an update available for Firefox. I clicked the link and downloaded the file. Norton scanned the file and declared it unsafe and would not install it. The screen with the update appeared again and I overrode Norton and installed the update. Norton said it was unsafe and wanted to remove it. Was it a Firefox update or a scam. ?

Giải pháp được chọn

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
Đọc câu trả lời này trong ngữ cảnh 👍 5

Tất cả các câu trả lời (3)

more options

Giải pháp được chọn

If you get a pop-up message asking to update Firefox or plugins or scanning for malware then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.

  • Only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
  • plugins should only be updated via the plugin itself or by visiting the home page of the plugin.
more options

zlennyz said

A screen with the Firefox logo appeared saying there was an update available for Firefox. I clicked the link and downloaded the file. Norton scanned the file and declared it unsafe and would not install it. The screen with the update appeared again and I overrode Norton and installed the update. Norton said it was unsafe and wanted to remove it. Was it a Firefox update or a scam. ?

Was the file name something like firefox_update.exe or firefox_patch.exe ?

This fake .exe over time is said to install things like viruses, trojans or unwanted software. Sites popup on occasions to target inexperienced Firefox and or Windows users in trying to trick them into downloading and running said fake update .exe without scanning it first.

Firefox is not just for Windows as it is for Mac OSX and Linux also so using .exe would not be an effective way to send out Firefox updates. The updates are done internally in Firefox (with a .mar file as you can see here for example) or by download from mozilla.org like say www.mozilla.org/firefox/all/

Even if Mozilla were to use .exe for Firefox updates on Windows, they would be serving them from a *.mozilla.org url and not from random websites with weird names and long random characters on url.

more options

If you did run this fake .exe as you said you overrode Norton to do so, then you may want to scan your system with Norton and below software.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Được chỉnh sửa bởi James vào