Firefox crashes after a new install Wont Open
I used firefox with this pc, and for reasons I don't recall, uninstalled it a few years ago. I am trying to reinstall it, but it keeps failing. uninstalled and/or deleted all references to firefox from the hard drive and dowloaded Firefox Setup Stub 45.0.1. Not sure if this is important, but I still show Mozilla Firefox 40.0.3 (x86 en-us) in my programs and features list. It won't let me delete or uninstall it. When I run the install, it appears to run without problem, but crashes when it opens. Crash ID: bp-ed9111e3-b8fa-41e8-9859-9362f2160331. Report contents follow:AdapterDeviceID: 0x0166 AdapterDriverVersion: 9.18.10.3006 AdapterSubsysID: 18df103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0.1,loop%40mozilla.org:0.1 AddonsShouldHaveBlockedE10s: 0 AvailablePageFile: 1557172224 AvailablePhysicalMemory: 401571840 AvailableVirtualMemory: 1663258624 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 78774272 BreakpadReserveSize: 67108864 BuildID: 20160315153207 CrashTime: 1459456889 EMCheckCompatibility: true Email: [email protected] FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1458664438 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 18df103c, AdapterDriverVersion: 9.18.10.3006 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1722 StartupTime: 1459456880 SystemMemoryUsePercentage: 87 TelemetryEnvironment: 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igd10iumd32","driverVersion":"9.18.10.3006","driverDate":"2-7-2013","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1366,"screenHeight":768,"refreshRate":40,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16056,"resetDate":16882},"addons":{"activeAddons":{"[email protected]":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello 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Tất cả các câu trả lời (2)
hi, unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.
in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/
I did try the esr, but it didn't work. Very frustrating, because I did run Firefox on this machine before. I guess it's possible my employer has stepped up security. Any other thoughts would be welcomed.