Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Application Basics

Name: Firefox Version: 43.0.2 Build ID: 20151221130713 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports (including 1 pending crash in the given time range)

Extensions

Name: Logitech SetPoint Version: 6.5 Enabled: false ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: Skype Click to Call Version: 7.5.0.9082 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x0a16 DirectWrite Enabled: false (10.0.10586.0) Driver Date: 8-4-2015 Driver Version: 10.18.15.4248 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 07751025 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x8086 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151221130713 browser.startup.homepage_override.buildID: 20151221130713 browser.startup.homepage_override.mstone: 43.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.2 gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0a16 gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4248 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1451157206 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1451157211 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151221130713 media.gmp-manager.lastCheck: 1451157167 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 104236 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: true Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSMIME Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSSSL Expected minimum version: 3.20.2 Basic ECC Version in use: 3.20.2 Basic ECC

NSSUTIL Expected minimum version: 3.20.2 Version in use: 3.20.2

Experimental Features

Hoping I get some help soon, Games are saying that I don't have flash installed on the browser.

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Flash Player Test Page
YouTube Test Page: What video does this browser support

bp-d2ab8d4e-821b-41e2-bab5-d37952151227 12/27/2015 03:28 PM bp-acca7c5c-5467-428c-a321-537dc2151227 12/27/2015 03:28 PM bp-7220688f-52a5-44c9-9e26-204192151227 12/27/2015 03:28 PM bp-18220849-2ca4-486a-92b1-ad2d22151227 12/27/2015 03:28 PM bp-1dd324ad-13b6-4679-bca8-212b52151227 12/27/2015 03:28 PM bp-d33a1f62-772f-4ef1-8d38-3733f2151227 12/27/2015 03:28 PM bp-e747ba2b-9e52-4f40-98d4-1ed1b2151227 12/27/2015 03:28 PM bp-7a6ea729-1663-4498-84e3-2fe562151227 12/27/2015 03:27 PM bp-cdbef4c1-2da7-4476-93a8-5a3512151227 12/27/2015 03:27 PM bp-5a24bcd1-4f67-4f4d-8392-99f662151227 12/27/2015 03:27 PM bp-67475869-d561-4acb-9917-40d552151227 12/27/2015 03:26 PM 4dc93215-bc5a-4dfd-bf11-57c0b729d80d 12/24/2015 04:19 PM 88ac4f14-756b-4fc7-aa75-ba12cb6b0750 12/21/2015 12:51 PM b97e5d29-1a6e-47f9-a2d0-bef067558955 12/21/2015 11:55 AM c7ff0350-d148-4bf9-88d8-01e82c9e5d11 12/21/2015 06:46 AM bp-e91718b8-7e36-478c-b68a-b1ae92151218 12/18/2015 12:54 PM 3ae94e05-cdf7-4e27-83c6-c59c698b43

That looks like problems with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Have new flash Check for drivers regularly Undid all the acceleration as requested. HTML5 video runs

Problem is ONLY on the Firefox browser. Flash runs on other items such as video players outside the browser.

PPAPI Plug In Version: Not Installed NPAPI Plug In Version: Installed

I"m totally confused at this point. I keep uninstalling and installing and I keep getting this.

Went back to Firefox 42, still not working,

Install an older version of Firefox {web link}

Fixed: Did a recovery on the machine, threw everything away, reinstalled Firefox and Flash before anything else and it works again. Thanks for taking the time to work with me. I had tried older versions of Firefox but that didn't worl.

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.