I understand that you have installed a chat service on your website and the service sees the service on your site, but you do not see it in the browser. Does this service require a plugin to be installed in the browser? If so, make sure yours are up to date: Please update your plugins to the latest version. Check to make sure you are up to date: *[https://www.mozilla.org/en-US/plugincheck/] If you see any issues also see: *[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]