Thunderbird opens in Windows 8.1 then stops responding. Why?
I cannot use Thunderbird and have reverted to Windows Live Mail which I hate. I can open Thunderbird. It will show any new emails but if I attempt to click on any thing else the program stops responding. I have tried to uninstall without success so that I can try a new download - equally without success. Anyone out there can help please? I'm running Windows 8.1 on a HP 64 bit All-in-one.
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What is your anti-virus software?
Hi, current anti-virus is AVG Internet Protection Premium and Antimalwarebytes.
Try to start *Windows* in safe mode with networking enabled.
- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still in Windows safe mode, start Thunderbird in safe mode.
- https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?